MacArthur Place Inn & Spa

Dinner was lovely. Good food and ambiance. Lunch Cobb salad was a joke. They just gave chunks of fat as bacon in it. I had served bug bites from the room when sleeping at night. It swelled to 8cm x 10cm on my forearm for days. And the front desk just brushed it off with no offer to find remedies. She said maybe I left the window open. And that’s not possible because I never touched the window. And the only possibility was that house keeping came and left the door open. To which she said that’s not what they do so end of the conversation.

This hotel is fabulous . We had the best time as a family over the 4th of July weekend . We ate at the restaurant for breakfast, and dinner . The rooms were very comfortable and spacious. The food was delicious and the service exceptional. The level of detail and staff going out of their way made this a very special place to truly relax.

I reluctantly lowered this review from 5 star to 3 for a significant reason that was not handled properly. Which is unfortunate, because the rest of the trip was absolutely incredible. The problem is, the most important part of a trip and being a guest at a hotel is the security of the guests, which was overlooked. As a former police officer and current protector of my household for my family, I think MacArthur did a poor job of providing adequate security for their guests. The grounds are open from the street and are accessible and have zero controlled access. You can literally walk in and rob each and every room without being noticed. I didn’t see a single security camera a when I confirmed with staff, that was ignored in the response. There should be controlled access in the evenings to protect the guests. As I do every night before I go to bed, I go around and check doors and windows to ensure they’re locked. I close blinds and curtains, and when at hotels will check for exact security measures to secure doors as most have. This hotel did not and had french doors leading to the secluded patio, which was nice but allows a hidden view for an intruder. We woke up Saturday morning to an open patio door on the French doors. The dead bolt was engaged and the door was open about 6 inches. The door frame was cracked and showed clear signs of forced entry. (We did not leave the door open and the deadbolt engaged, I vividly remember locking the doors, closing blinds, curtains and making sure everything was secure. I sent pictures and information to the staff of what I woke up to and was told it looked fine and not to worry. It took several hours from someone to respond and ZERO follow-up was done. We were not offered to move rooms, just an apology text message and not a response to the security issue until I asked for a follow up hours later. Someone forced entry into our back door. Maybe they heard or saw people were in there and decided to leave? I don’t know, but I know I don’t leave it open with the deadbolt engaged. I know what a damaged door frame looks like.. This was not handled properly and the security of their guests is clearly not a priority. Very frustrating and especially the way it was handled with the staff. I expected better. French doors are generally unsafe, but proper security measures were not taken, which led to someone making entry inside while we were sleeping. Frustrated and upset don’t begin to explain how I feel, not to mention I didn’t sleep Saturday night worried someone would try again. Had a wonderful experience up until that point, but ruined by simple safety measures that should have taken place. Gates at entry points near the street are a necessity to protect guests. Add cameras, add gates, protect your guests!!! And when they report a crime, take it serious!

The MacArthur Place was truly top notch from the minute I arrived to the minute I left. I was greeted and had the doors opened for me as I walked up to the building, the front desk was extremely helpful with check in and additional information about the property. The service was impeccable - they visited my room multiple times throughout the day to ensure everything was taken care of. Their text message customer service during my stay was great for quick answers to any questions I had and loved that I could order room service from my personal phone. The Layla restaurant had amazing amazing food (which I will definitely be dreaming about), their coffee shop had great coffee and tea! And the property was truly amazing... the photos online do not do it justice! If you stay during spring the grounds are covered in the sweetest roses which adds just the most romantic touch. I cannot wait to come back here for a second time and highly recommend the MacArthur Place Hotel :)

Such a beautiful Hotel, decorated in such a calming style with warmth . The garden setting makes this hotel one of the best hotels we have stayed at around the world .

Such a perfect work offsite location! The MacArthur Place team is extremely welcoming and the property is fantastic. Catering was delicious and the rooms are very comfortable + updated.